Account Director, EMEA – Crypto

Job Description:

  • Connect with *current* and net new key stakeholders within your EMEA territory and identify what matters to them: potential mission applications, budget holders, decision-makers, influencers, and process owners.
  • Spearhead the implementation of blockchain intelligence into customer workflows, driving towards an intimate understanding of how EMEA customers apply TRM’s tooling and data to proactively improve their success.
  • Own, plan, execute, and/or quarterback activities to nurture client relationships, feedback loops, referrals, renewals, upsells, cross-sells, and expansions.
  • Create and execute strategic plans for your territory to ensure company goals are met across key revenue and churn metrics while also uncovering new growth opportunities in diverse EMEA markets.
  • Hone TRM *product* and customer vertical subject matter expertise to enrich every stage of the sales process—from demonstrations to trials to customer advisory sessions and innovation workshops.
  • Proactively gather and prioritize customer feedback and champion it within TRM.
  • Develop a roster of happy customers across the region who will refer new prospects, champion TRM, and provide crucial feedback.

Requirements:

  • At least 6+ years of experience selling SaaS products, or 2 years’ experience accompanied with expert customer domain and mission knowledge and a background in consulting.
  • Experience with virtual currencies, applications, and their use in financial networks.
  • Strong knowledge of crypto-native organizations as well as their workflows, procurement processes, and organizational structures, particularly in EMEA.
  • Strong customer-facing presentation/listening skills with the ability to establish credibility with senior executives.
  • Familiarity with the European AML regulatory framework (e.g., 5AMLD, MiCA, FATF guidelines) and its application in financial institutions and fintechs.
  • A knack for storytelling—you understand customer needs and can build and convey compelling value propositions.
  • Ability to operate a large volume of accounts that develop quickly.
  • Excitement or fulfillment through developing meaningful client relationships, identifying new use cases, obsessing over customer happiness, meeting new contacts within accounts, and closing deals.
  • Adaptable—goals can change fast. You anticipate and react quickly.
  • Autonomous—you own what you work on, move fast, and get things done.
  • Excellent communication skills to convey complex ideas effectively.
  • Collaborative—you thrive working cross-functionally and across diverse cultures and organizational levels.

Benefits:

  • Competitive salary
  • Global team events
  • Flexible working hours
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