Account Manager*

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • Keep records of customer interactions, process customer accounts and file documents

Requirements

  • 2-5 years of relevant experience
  • Proven customer support or client service experience
  • Track record of over-achieving quota
  • Strong phone contact handling and active listening skills
  • Familiarity with CRM systems and practices
  • High school degree (Bachelors preferred)
  • Active Property and Casualty License preferred

Preferred Qualifications

  • Bilingual (English/Spanish)

Benefits

  • Health, dental, vision, life, and disability insurance
  • FSA and HSA accounts
  • 401(k) accounts
  • Paid time off benefits
  • Eligible bonuses, equity, and commissions for some positions

About the Company

Specialty Program Group (SPG) is the wholesale & MGA division of HUB International. CM&F Group is looking for a customer-oriented Account Manager to act as a liaison, provide product information, and resolve emerging problems for customer accounts.

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