After Sales Technical Support Engineer - UPS

Dubai serves as a strategic hub for Eaton’s Middle East operations, bringing together commercial, engineering, manufacturing, and support teams within a globally connected business environment. Building on more than 40 years in the region, Eaton recently announced the development of a new sustainable campus in Dubai, reinforcing our long‑term investment in growth, collaboration, and capability building.

About Eaton

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.

The Technical Support Engineer - UPS will provide factory support to Eaton local Service teams. This role supports the full EMEA region but focuses on ME region UPS customers. It also provides service trainings to Eaton local Service Engineers and ASP’s (Authorized Service Partner) is part of the job. This role is in contact with Eaton local Service teams and ASP’s, not the end-customer directly.

What you’ll do:

  • Diagnose and resolve technical issues with 3-Phase UPS systems
  • Provide expert technical support to local and regional field service engineers in their daily activities via remote tools and on-site visits
  • Manage and lead troubleshooting and take corrective actions in challenging field incidents
  • Assist FSEs and customers with the installation, configuration and start-up of UPS systems
  • Collaborate with the Engineering and AE team to address and resolve issues and report to Quality on field findings
  • Provide service trainings for FSEs and ASPs, including onsite, remote and eLearning trainings
  • Create and maintain a comprehensive technical documentation, field service bulletins and service guides
  • Participate in new product development projects as a voice of customer and provide field service perspective
  • Contribute to the zero-incident culture supporting safety of field engineers through instructions and training
  • Coordinate with the factory teams located in other countries (Finland & China) for technical and product support"

Qualifications:

  • B.Sc. or M.Sc. in Electrical Engineering
  • 2+ years of service experience in power electronics and/or experience in technical support role in three-phase power electronics. The role could be suited e.g. for a field service engineer (FSE)

Skills:

  • Experience in technical support or a similar role
  • Strong technical knowledge on power electronics and/or three phase electrical systems
  • Experience on UPS technologies is an advantage
  • Strong work ethic, Communication and interpersonal skills
  • Excellent problem-solving and troubleshooting skills
  • Ability to work independently and as part of a team
  • Customer-oriented
  • Focus on delivering high-quality support

What We Offer:

  • Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
  • Work in a company that is commitment to Inclusion & Diversity and Sustainability
  • Annual mentoring program, Eaton University, a reward, and recognition system
  • Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
  • Strong, agile and diverse team locally and globally
  • Strong processes and state-of-the-art systems and tools
  • Structured employee development processes, open feedback culture with development plans Detailed induction support and well-structured onboarding
Living and Working in Dubai: Dubai is an internationally connected city that offers strong professional opportunities within a truly global environment. Living and working in Dubai means being part of a diverse, forward‑looking business community, supported by modern infrastructure, excellent connectivity, and a well‑established expatriate ecosystem.

At Eaton, employees based in Dubai are part of a stable, well‑governed organization that brings together global teams, clear ways of working, and the flexibility needed to support both performance and long‑term career development.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will b

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