Air Traffic Control Assistant (ATCA) - Sharjah UAE National

August 20, 2026

Air Traffic Control Assistant (ATCA) - Sharjah UAE National Impact a better futureAt Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future. We have been operating in the Middle East since 1947 and have a profound understanding of the region. With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services. Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges. Your Opportunity An Air Traffic Control Assistant (ATCA) role is varied, as the job title cover several different positions, including those in the Control Tower and Aeronautical Information Services (AIS). The ATCA is responsible for maintaining 24-hour operational timing and providing support to the Duty Air Traffic Control Officer (ATCO), ensuring that all aircraft receive safe, efficient, and effective service. Additionally, the ATCA must ensure that all data and information related to AIS and Flight Planning are accurate and compliant with international civil aviation standards, in order to support the safety, regularity, and efficiency of air traffic operations. Key AccountabilitiesCarry out procedures connected with the Briefing Room, including:<ul><li>Managing, correcting, and disseminating flight plans and other flight-associated messages using the Comsoft Solutions Aeronautical Data Access System (CADAS).</li><li>Obtaining information to meet the needs of the pre-flight and in-flight information services.</li><li>Sending Notices to Airmen (NOTAMs) on behalf of the Airport Authority and disseminating them via Email or the Aeronautical Fixed Telecommunication Network (AFTN).</li><li>Coding and decoding incoming and outgoing NOTAMs.</li><li>Monitoring the validity of incoming and outgoing NOTAMs and maintaining a checklist.</li><li>Verifying and validating NOTAMs received from the originator.</li><li>Updating aeronautical information related to all OMSJ NOTAMs to all airport agencies via Email.</li><li>Liaising with the Tower to ensure all Air Traffic Control staff are aware of aircraft movements.</li><li>Updating Aeronautical Publications.</li><li>Answering telephones and intercoms, and processing essential information promptly and accurately.</li></ul> Carry out procedures connected with the Air Traffic Control Tower, including:<ul><li>Assisting the Duty ATCO when requested, especially during emergencies and low visibility operations.</li><li>Preparing flight progress strips and updating/managing flight plans (FPL).</li><li>Liaising with Airport Operations regarding aircraft parking.</li><li>Providing flight data to the ATCO.</li><li>Recording flight movement data into flight information and display systems.</li><li>Liaising with other operational departments and coordinating with other Air Traffic Units regarding start-up clearances.</li><li>Providing information to internal and external emergency services.</li><li>Completing standard templates as per the ATCA Operations Manual, performing administrative duties, and handling internal and external inquiries.</li><li>Keeping necessary legislative and internal documentation up to date or archived.</li><li>Coordinating with the Briefing Room.</li></ul> Carry out general procedures related to the ATCA role, including:<ul><li>Complying with staff instructions and administrative rules regarding conduct in the operational area.</li><li>Answering telephones and intercoms and processing essential information promptly and accurately.</li><li>Communicating with external agencies on various aviation-related matters.</li><li>Reporting equipment unserviceability to the relevant parties and initiating the corrective call-out procedure.</li><li>Updating the Watch Log and other operational and technical logs/reports as necessary.</li><li>Assisting the Assistant In-Charge with document control and other safety management-related tasks.</li><li>Maintaining a good working knowledge of ATS and AIS-related regulations and documentation.</li><li>Undertaking other non-routine tasks as designated by management to ensure the smooth running of ATC and AIS services.</li></ul> Specific Requirements<ul><li>Higher Secondary School education level</li><li>Proven ability to deliver excellent customer service</li><li>Strong IT skills</li><li>High attention to detail</li><li>Ability to work effectively in a team</li><li>Quick thinking, good memory, and sound decision-making skills</li><li>Ability to multitask and prioritize tasks as needed</li><li>Strong communication and organizational skills</li><li>Ability to interpret and analyze data/information</li><li>Ability to remain calm under pressure and manage stress effectively</li><li>Willingness and ability to adapt to changing situations</li><li>Service-oriented mindset with good spatial awareness</li><li>Genuine interest in the aviation industry</li></ul> Join Us At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. <div></div> Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER