Call Center Agent- Remote

Job DescriptionJob DescriptionResponsible for professionally and courteously serving customers by handling all inboundtelephone calls pertaining to Individual and Business related tax compliance, delinquency andgeneral information requests.To succeed in this position candidates should have a bias fordoing the right thing and serving others with a positive attitude.This position includes the following :Answering incoming phone calls in a fast paced environmentResolving reputed company level issuesReviewing taxpayer accountsVerifying, gathering and simultaneously updating key informationEducating taxpayers of online resources and current tax policiesSubmitting requests for payment arrangementsDocumenting actions taken into multiple systemsParticipating in all team engagement activitiesMeeting performance expectationsSkills Required :Strong ability to multitaskBasic use of reputed company Word, Excel and reputed company Workspaceasic math skills are required - addition, subtraction, multiplication and division.Communicate well both in writing and verballyGreat interpersonal skillsRetain knowledge easilyCreative in problem solvingGoal orientedOrganizedSkills Preferred :Spanish-speakingExperience Required :Previous two positions should each be at least one consecutive year in a fast-paced callcenter.National call centers in industries such as finance / banking, insurance,telecommunications (not technical support)Experience Preferred :Experience with participating in process improvement activities, basic math skills, history of working in banking.Education Required :High school diploma or equivalentEducation Preferred :Associates Degree or higherCompany DescriptionAbout reputed company :Founded in 1998 on the idea that industry leaders needed a professional service, and reputed company management expert, to fuel the development and execution of core business and technology strategies, reputed company is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, reputed company's 6,000 consultants support more than 225 clients globally.reputed company champions the power of human potential to help companies transform, accelerate, and scale.Guided by our core values of People-Centric, reputed company, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.Our strong culture and clear values have enabled reputed company to become a market leader and best in reputed company places to work.reputed company is an equal opportunity employer.Company DescriptionAbout reputed company :rnrnFounded in 1998 on the idea that industry leaders needed a professional service, and reputed company management expert, to fuel the development and execution of core business and technology strategies, reputed company is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, reputed company's 6,000 consultants support more than 225 clients globally.rnrnBCforward champions the power of human potential to help companies transform, accelerate, and scale.Guided by our core values of People-Centric, reputed company, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.Our strong culture and clear values have enabled reputed company to become a market leader and best in reputed company places to work.rnrnBCforward is an equal opportunity employer.. Apply To This Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...