Cleaning Operations Lead

Role Description This is a FULL-TIME, ON-SITE role, regular travel between client sites. Due to the Company’s active growth, we are opening this vacancy. We are looking for a hands‑on Cleaning Operations Manager to manage people, cleaning processes, equipment, service quality and Client relationships across multiple sites. Company Description We're an international cleaning company that services significant real estate properties with a total area of over 350,000 m². With a growing team of over 300 cleaners, we have provided cleaning services for more than 1,600 companies. Our extensive experience in the industry ensures high-quality service and client satisfaction. Key Responsibilities Operations & Site Management - Manage cleaning operations across multiple client sites (regular, deep, post-construction, floor/carpet/glass/facade cleaning) - Launch new sites and contracts - Conduct site inspections and quality checks - Handle client requests and complaints Staff & Shift Management - Plan shifts, allocate cleaners and supervisors - Arrange urgent staff replacements - Control attendance, discipline and productivity - Recruit, onboard and train cleaning personnel (cleaners, supervisors, team leaders) Equipment, Chemicals & Stock - Select suitable cleaning machines, tools and chemicals - Control correct dilution, equipment maintenance and stock levels Reporting & Administration - Prepare schedules, checklists, inspection and before-after photo reports - Prepare attendance, KPI and operational reports - Maintain employee and client data in CRM - Coordinate additional and emergency work - Maintain operational communication with clients Requirements Language skills - Good English Experience - Commercial cleaning / housekeeping / Soft FM - Managing cleaners and supervisors across several sites - Launching new sites and contracts - Regular and specialised cleaning services Technical knowledge - Cleaning processes, machines and equipment - Chemicals, dilution and safe handling Management & soft skills - Onboard and train staff - Quality control and site inspections - Client communication and complaint handling - Problem-solving and conflict resolution - Strong organisational and time-management skills Driving & mobility - Valid UAE driving licence - At least 3 years of driving experience - Willingness to travel between sites daily - Availability outside standard hours when required Digital skills - Confident with Word, Excel, Google Docs & Sheets - WhatsApp and photo reporting What We Offer - 5-day workweek, Monday to Friday, 9:00 AM to 6:00 PM Dubai time. - We never delay payments; payments are transferred twice a month, strictly on the 15th and 25th. - Corporate training. We have a developed training system, including workshops. From the first day, a mentor is assigned. Employees continuously learn and improve their qualifications. - Our team includes both experienced specialists and newcomers. The age range of employees is 25-45 years. We have minimal staff turnover, making our company a pleasant and comfortable place to work. Skills Advantages - UAE cleaning or Facilities Management experience - Experience managing a large number of locations - Experience managing 20-80+ cleaners - Good Russian - Knowledge of Hard FM services - Own car - Relevant HSE, cleaning or FM certificates

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...