Community & Content Moderator
About the position
We are hiring Community & Content Moderators to support a fast‑growing global social media and social commerce platform. This role focuses on platform safety, trust, and policy enforcement, not customer service. As a Community & Content Moderator, you will review user accounts, private messages, group chats, and appeal requests to ensure content aligns with platform policies and community standards. Decisions made in this role directly impact user safety, platform integrity, and regulatory compliance. This is a non‑voice, judgment‑based role requiring strong decision‑making, consistency, and the ability to work with sensitive content. This position involves reviewing content that may include sensitive, explicit, or disturbing material as a normal part of job duties. Candidates should carefully consider their comfort with these essential functions before applying.
Responsibilities
- Review and moderate user accounts and content according to defined policies
- Evaluate reports related to private messages and group chats
- Assess and process account and content appeals
- Make consistent enforcement decisions based on platform standards
- Accurately document moderation actions and rationale
- Meet quality, productivity, and consistency benchmarks
Requirements
- Minimum 6 months of experience in content moderation, trust & safety, risk, fraud, e‑commerce operations, or similar policy‑based work
- Strong judgment and ability to make consistent decisions
- Familiarity with major social platforms (e.g., short‑form video, social media, or online marketplaces)
- Comfort enforcing rules without emotional escalation
- High attention to detail and documentation accuracy
- Psychological resilience and stress tolerance
- Reliable attendance and schedule adherence
Benefits
- Full health benefits (Medical, Dental, Vision)
- Cell phone benefits (\$25/month per line; restrictions may apply)
- Referral for Life Program™
- Advancement opportunities
