🌟 We’re Hiring: Control Room Manager

📍 Location: United Arab Emirates (On-site / Operations Control Center)

🕒 Employment Type: Full-Time

💼 Level: Mid-Level – Senior Level

📊 About Us

We are an operations-driven organization committed to ensuring real-time visibility, safety, coordination, and operational excellence across critical business functions. Our teams collaborate across operations, security, logistics, facilities, IT, emergency response, risk management, and executive leadership to ensure smooth, safe, and efficient control of mission-critical activities.

🎯 The Role

We are seeking an experienced Control Room Manager to oversee the operations of the control room/operations center, ensuring real-time monitoring, incident response coordination, operational continuity, and effective communication across teams. The ideal candidate will manage control room staff, optimize monitoring systems, and ensure rapid response to operational events and emergencies.

🚀 Key Responsibilities

• Develop and implement control room operating procedures, escalation protocols, and monitoring frameworks aligned with organizational safety and operational standards
• Oversee 24/7 control room operations including surveillance monitoring, incident detection, alarm management, dispatch coordination, and real-time reporting
• Manage incident response workflows, escalation chains, emergency communications, and coordination with security, operations, facilities, IT, and emergency services
• Monitor key performance indicators (KPIs) including response time, incident resolution time, system uptime, alarm accuracy, operational coverage, and escalation effectiveness
• Ensure compliance with safety regulations, security protocols, operational standards, and organizational governance requirements
• Supervise and schedule control room operators, shift teams, and monitoring personnel to ensure continuous coverage and operational readiness
• Analyze operational data, incident reports, and system alerts to identify trends, risks, and improvement opportunities
• Oversee control room systems including CCTV, access control systems, alarm systems, SCADA interfaces (if applicable), monitoring dashboards, and communication tools
• Collaborate with IT, facilities, security, logistics, emergency response teams, and executive leadership to ensure integrated operational awareness and response coordination
• Maintain accurate incident logs, operational records, audit documentation, and compliance reports for internal and external review
• Conduct drills, simulations, and scenario testing to ensure preparedness for emergencies and critical incidents
• Prepare operational reports, incident summaries, dashboards, and executive briefings for senior leadership
• Lead, mentor, and develop control room operators, shift supervisors, and monitoring teams while fostering a culture of vigilance, accountability, precision, and rapid response

• Bachelor's degree in Operations Management, Security Management, Engineering, Information Technology, or a related field preferred
• 5+ years of experience in control room operations, security operations centers (SOC), network operations centers (NOC), emergency response, or similar environments
• 2+ years of experience managing control room teams or operational monitoring centers preferred
• Strong understanding of incident management, emergency response coordination, surveillance systems, alarm monitoring, and operational control frameworks
• Experience with CCTV systems, access control systems, SCADA systems (if applicable), incident management platforms, monitoring dashboards, and Microsoft Office Suite
• Familiarity with ISO standards, safety regulations, security protocols, risk management frameworks, and emergency preparedness procedures is advantageous
• Strong leadership, analytical, decision-making, and problem-solving skills
• Excellent communication, coordination, and stakeholder management abilities
• Ability to manage high-pressure situations and ensure rapid, accurate operational responses
• Ability to work independently in shift-based or on-site operational environments

• Competitive compensation package
• Professional development and operational leadership growth opportunities
• Exposure to mission-critical operations, advanced monitoring systems, and enterprise security frameworks
• Dynamic, fast-paced operational environment
• Supportive culture focused on safety, precision, accountability, and continuous improvement
• Opportunity to lead critical control room operations that ensure organizational safety and continuity
• Clear career progression within operations management, security operations, emergency coordination, and executive leadership functions