Customer Experience Manager in Dubai, UAE

<p>Majid Al Futtaim is hiring a <strong>Customer Experience Manager</strong> in Dubai, UAE for its MAF Retail head office. In this role you turn customer feedback into action across markets. If you love data-driven CX work, then read on for the details.</p> <h2>About the Customer Experience Manager role</h2> <p>The Customer Experience Manager owns the CX analytical agenda and drives execution of CX initiatives, including customer research and market-led improvements. You develop a deep understanding of what drives growth for MAF Retail across markets. In addition, you analyse many feedback sources and present clear views of customer experience to business partners.</p> <h3>Key responsibilities</h3> <ul> <li>Build in-depth analytical understanding of what drives growth for MAF Retail across markets.</li> <li>Analyse feedback sources such as NPS, social media, call and case volumes and product feedback.</li> <li>Prepare visualisations and presentations that turn insight into actionable solutions.</li> <li>Produce monthly reports on key KPIs and the status of CX initiatives for leadership.</li> <li>Work with markets to build improvement plans that reflect customer feedback and local challenges.</li> <li>Support the executional requirements of CX programmes with the line manager.</li> </ul> <h3>What we look for</h3> <ul> <li>Strong analytical and data visualisation skills.</li> <li>Experience in customer experience, insights or research, ideally in retail.</li> <li>The ability to translate data into clear business recommendations.</li> <li>Confident communication with senior stakeholders.</li> </ul> <h2>About Majid Al Futtaim in the UAE</h2> <p>Majid Al Futtaim is one of the leading shopping mall, retail and leisure groups in the Middle East. Its retail arm runs hypermarkets and e-commerce services across the region from its Dubai head office. Working here means joining a large, customer-focused organisation with strong career opportunities. Moreover, the group is a major employer across the UAE.</p> <h2>How to apply</h2> <p>You can review the full details and apply on the <a href="https://careers.majidalfuttaim.com/global/en/job/22012/Manager-Customer-Experience" target="_blank" rel="noopener">Majid Al Futtaim careers page</a>. You can also browse more roles in our <a href="https://classifiedjobs.ae/job-category/customer-service/">customer service category</a> and other <a href="https://classifiedjobs.ae/job-region/dubai/">Dubai jobs</a>.</p>

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