Customer Service Associate - Retail - Marks & Spencer - UAE
Job Requisition ID:167767
Overview of the role
The Customer Service Associate is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).
What you will do
Creates a sparkling clean and organized environment by maintaining store standards and cleanliness
Participates in and attends all store meetings and other related functions
Represents a positive attitude toward the merchandise, the brand and the company
Participates in all inventories
Assumes and completes other duties as assigned by store management.
Meets or exceeds weekly sales targets
Satisfactorily completes all duties as assigned by management
Is punctual and adheres to designated work schedule
Is flexible and works well with peers and management to accomplish duties
Follows M&S Policies and Procedures 100%
Performs housekeeping duties as required
Creates a positive first impression for the customer through an energetic attitude and adhering to dress code
Greets customers immediately upon entering the store with a smile and sincere non business like greeting
Provides customers with current relevant information
Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale about the product
Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database
Sincerely thanks all customers for shopping at M&S as they exit the store, and invites them back.
Required Skills
The Sales Associate should have a friendly and engaging personality and be comfortable with working with members of the general public.
Good verbal communication skills
Ability to stand for a minimum of 8 hours
Confident, helpful and polite and be physically fit
Stock replenishment
What equips you for the role
High School (Bachelor Preferred)
4-5 years' experiencein Fashion industry.
Proven ability to achieve goals.
Good Personality
Good communication skills
Excellent relationship skills
Accountability
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