Customer Service / Sales Support
About Gallagher
Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities. Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions. Our culture is entrepreneurial in spirit, complex, challenging, and ever changing. With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK, Europe and the Middle East, and exports to over 160 countries, we’re proud to be unlocking globally focused career paths for candidates. We’re painting the future of what’s possible. Come join us.The Opportunity
Bring your passion for customer service, sales support and operational coordination to Gallagher Security as our new Customer Service / Sales Support specialist. Based in Dubai, this varied role sits within our Middle East Operations team, supporting Channel Partners, customers and internal sales teams across the region. You’ll play a key role in creating a seamless customer experience, from processing orders and quotations through to responding to enquiries, coordinating documentation, managing CRM updates and keeping customers informed. This is an opportunity to join a global security technology business as we continue to strengthen our direct presence and local support across the Middle East.Your role at a glance:
- Process Channel Partner orders and prepare sales quotations accurately and efficiently.
- Respond to customer enquiries by phone and email, providing clear updates and timely resolution.
- Know when to escalate technical queries and work closely with Technical Support to ensure customers receive the right expertise.
- Partner with Sales, Operations, Technical Support, Finance and freight providers to support smooth order fulfilment.
- Prepare invoices, shipping information, export documentation, credits and debits where required.
- Maintain accurate customer, contact and interaction records in Gallagher’s CRM systems.
- Generate and update licences and card encoding files, supporting customers with accurate and responsive administration.
- Monitor consignment tracking, distributor forecasts, third-party orders and delivery timelines.
- Keep up to date with Gallagher Security products, processes and system updates through training and ongoing learning.
- Contribute to team knowledge sharing, cross-training, team cover and continuous improvement across sales support processes.
About You
We’re looking for a customer-focused, highly organised team player who enjoys being the go-to person for customers and internal teams. You’ll be confident working across cultures, comfortable managing competing priorities and committed to delivering accurate, responsive and professional support in a fast-moving regional environment.What you’ll bring
- 2+ years’ experience in customer service, sales support, order processing or sales administration.
- Strong English communication skills, both written and verbal; Arabic or another regional language would be highly regarded.
- Experience using Microsoft Office; SAP ERP, SAP CRM or similar systems would be advantageous.
- A high level of accuracy, attention to detail and confidence working with order, quote and customer data.
- A genuine commitment to delivering excellent customer service and building strong partner relationships.
- The ability to stay calm under pressure, organise your workload and meet dispatch or response deadlines.
- Experience with freight, logistics, export documentation or third-party order coordination would be a plus.
- A proactive, flexible and solutions-focused approach, with the confidence to work independently and as part of a team.
- An interest in learning Gallagher Security products and developing strong product and process knowledge.
- Previous experience supporting Channel Partners, distributors or B2B customers would be beneficial.
Working at Gallagher
At Gallagher, we foster a supportive and family-friendly work environment where collaboration, innovation, and continuous improvement are at the forefront. We value work-life balance and prioritise the well-being of our employees. This role is based in Dubai, where you’ll be part of a growing regional team focused on strengthening support for Gallagher Security Channel Partners and customers across the Middle East.We offer
- Competitive salary and bonus opportunities.
- Private medical insurance
- Company-funded annual home leave return flights
- The chance to support a high-growth region with strong investment in local capability, partner success and customer experience.
- A collaborative, supportive culture with access to product training, global expertise and career development opportunities.
