Destination Specialist
Destination Specialist growing community. Someone who can work with clients (B2C) and Ground Handlers (B2B), acting as a bridge between client's expectations and the service offered.
This role requires excellent communication skills, attention to detail, an understanding of quality controls, the ability to find efficient and cost-effective proposals, and a full understanding of the workflow.
To succeed in this hybrid role, you must balance client-facing hospitality with behind-the-scenes logistics.
Here are the essential skills required:
- Hard & Technical Skills
- Logistics planning: Mapping out tight trip timelines and activity buffers.
- B2B negotiation: Securing competitive net rates and flexible cancellation policies from handlers.
- CRM mastery: Using booking software - or creating effecient filing systems to track clients and vendors.
- Financial budgeting: Calculating profit markups, managing multi-currency payments, and tracking operational costs.
- Risk assessment: Evaluating weather risks, wilderness safety protocols, and emergency evacuation routes.
- Communication & Soft Skills
- Cross-cultural diplomacy: Adapting communication styles to collaborate smoothly with local guides worldwide.
- Expectation management: Clearly explaining physical difficulty levels to clients so they choose the right trip.
- Crisis communication: Staying perfectly calm while directing clients and handlers during a trip emergency.
- Active listening: Uncovering a client's unspoken travel desires to pitch the perfect itinerary.
- Deep Domain Knowledge
- Geography expertise: Knowing the exact best seasons, local customs, and visa rules for destinations.
- Adventure niche fluency: Understanding technical gear, fitness requirements, and safety standards for specific activities.
Work Location: Hybrid remote in Dubai (Dubai)