Diagnostic Supervisor – Veterans Evaluation Services
Job Description:
- Supervise, instruct, and support the Diagnostics team, including Diagnostic Cappers, Diagnostic Facility Recruiters, Diagnostic Schedulers, Diagnostic Uploaders, and DX Report Tracking Specialists
- Ensure departmental service level requirements and goals are met
- Report team metrics regularly and on time
- Work with the Department Manager to drive overall productivity
- Work with the Department Trainer to ensure employees are properly trained or retrained
- Work with the HR Manager to resolve employee relations issues
- Support and enforce company policies and procedures
- Review and approve employee time records and manage overtime utilization
- Interview, select, and onboard new employees
Requirements:
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience
- Candidates without a bachelor’s degree may be considered with a high school diploma or equivalent and 4+ years of directly relevant VES Diagnostics experience
- 6 months of Diagnostics Scheduling experience desired
- Knowledge of medical terminology preferred
- Must currently and permanently reside in the Continental US
- Only US Citizens or Green Card holders can be considered
- Internet speed of 20mbps or higher
- Connectivity via Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
Benefits:
- Company-provided computer equipment
- Health insurance coverage
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off
- Short- and long-term incentives
- Program-specific awards
- Reasonable accommodations during the employment process
