E-commerce Operations Specialist

Job overview Be a part of Nestlé. Be a force for good. Help us make a real difference on a global scale. With a presence in almost 190 countries, we’re dedicated to our purpose of unlocking the power of food to enhance quality of life for everyone. Whether you're starting or continuing your career, explore how you can work with us. Position Summary The eCommerce Operations Specialist will manage the day‑to‑day content related activities of the digital channels (Website, Mobile app, social…) by ensuring eCommerce boutiques provide the best user experience to convert visitors into satisfied customers and contributing to the overall objective of providing best‑in‑class digital user experience across eCommerce boutiques. A day in the life of… Ensuring a seamless launch for all global and local online campaigns: Sharing the product content (descriptions, translations, resized images, adapted banners) with the markets, and making sure products and campaigns are set up correctly and supporting markets to set up promo rules. Optimise the user experience to increase conversion. Contribute to the best‑in‑class customer experience objective: Manage campaigns integration, new features implementation and platform roll‑out. You will also monitor the digital technical trends, new features and/or technology to stay on top of digital innovation. Enhance the eCommerce capabilities of the market teams: Sharing best practices from other markets and training markets on managing newly launched features, and refresher trainings on existing features. Ensure website stability & report any issues: Supporting markets with website related issues, and raising tickets to the relevant teams when needed (agency/DSU). Will also make sure SLAs are followed. Channel markets' requests to the development agency: Logging new feature requests and prioritising them accordingly and release process management (testing, liaising with agency & markets). Managing periodic security scans for websites & ensuring compliance with Nestle standards. What will make you successful 4 years’ experience in web mastering / eCommerce platforms management (including mobile). Strong experience in website running (Content Management, Merchandising, A/B testing & personalisation).

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...