End User Technical Support Engineer

August 17, 2026

Role Overview: As a key member of the Technology team, the End User Technical Support Engineer provides onsite support for incidents, problem resolution, and project implementation. This role addresses technical issues that cannot be resolved remotely, collaborates with global support teams, and consults with local business leaders to align IT support with business needs. The engineer also drives local optimization and promotes the adoption of end-user technologies. Key Responsibilities: Technical Support <ul> <li>Analyses and resolves information system issues related to the desktop computing environment, production applications and hardware</li> <li>Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.</li> <li>Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.</li> <li>Support and assist users with Onboarding & Offboarding process</li> <li>Support and maintain local conference and meeting room equipment</li> <li>Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc</li> <li>Consult with local business and senior leadership to evaluate support requirements and execution planning.</li> <li>Maintain the Local Asset Management data and ensure the Asset Management toolset are properly updated for periodic review</li> <li>Technical support for local applications where applicable alongside other tech or business teams Technical Expertise</li> </ul> Service Management <ul> <li>To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and resolved to agreed targets as defined in the Service Level Agreement (SLAs).</li> <li>Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.</li> <li>Manage calls with 3rd party suppliers where necessary through to closure</li> <li>Escalate calls where necessary to the support manager, report on status of outstanding calls</li> <li>Builds relationships with other international support teams to create a cohesive support team</li> <li>Drive local optimization efforts by identifying service issues and implementing improvements by automation, self-service and other measures.</li> <li>Drive technology adoption of end user services related applications and systems</li> <li>Support Audits related activities alongside other tech functions and business.</li> </ul> Preferred Qualifications: <ul> <li>Excellent technical knowledge in all key areas of EUS technologies, e.g. <ul> <li>Windows and Mac OS</li> <li>Microsoft Office Specialist (MOS) and/or Microsoft 365 certified</li> <li>iOS and Android devices</li> <li>Hardware and Peripherals</li> <li>Mobile devices</li> </ul> </li> <li>Excellent knowledge on IT Ticketing Systems, especially Service Now</li> <li>Conferencing and enterprise voice</li> <li>Audio visual systems (TV/Projector systems) and conference technology</li> <li>Knowledge on SCCM and Intune</li> <li>Basic Network Skills to support the local Office Infra as needed</li> <li>Experience in working with an International Support Environment</li> <li>ITIL certified (Preferred)</li> </ul> Personal Skills: <ul> <li>Excellent communication skills in English and the local language (if applicable)</li> <li>Strong customer service orientation with a focus on client satisfaction</li> <li>Ability to remain calm under pressure and manage multiple tasks.</li> <li>Organized, adaptable, and collaborative team player.</li> </ul>

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER