Executive-Handover

<h2>Executive-Handover</h2> <h2 class="job-details__description-header text-color-secondary font-family-secondary" data-bind="i18n: 'job-details.job-description-title'">Job Description</h2> <div class="job-details__description-content basic-formatter" data-bind="html: pageData().job.description"> <p><b><u>Functional Accountabilities:</u></b></p> <ul> <li>Contact the clients and try to take appointments to hand over their units.</li> <li>Handle all complaints and client queries receives through walk in fax, letters and e-mails and resolves their issues within specified timelines</li> <li>Liaise as client interface and main contact point throughout the physical property handover to deliver a positive client experience.</li> <li>Help the client through the property handover process once the handover legal and financial formalities are completed.</li> <li>Manage appointments with the clients for viewing/snagging and assist with any DLP warranty service request or issues.</li> <li>Follow-up with the QA team for the snag rectification and update the client and system.</li> <li>Coordinate with other departments to ensure client requirements are met and company obligations are delivered.</li> <li>Create the documents, invoices and all the paperwork regarding the handover process.</li> <li>Validate FF&E and OS&E and obtain customer sign off.</li> <li>Responsible for any notifications or comments concerning the clients related to the site during and after the finishing process.</li> <li>Inspect ready units along with the client during home orientation in the final stages of handover and make sure that a detailed snagging is carried out and follow up with the consultants and ensure if the work is completed.</li> <li>Update client on the facilities/amenities/retail outlets available in their community.</li> <li>Hand over keys, manuals and other relevant documents to clients after verification of the necessary documents.</li> </ul> <p><b><u>Policies, Systems, Processes & Procedures:</u></b></p> <ul> <li>Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</li> <li>Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the organization.</li> </ul> <p><b><u>Continuous Improvement:</u></b></p> <ul> <li>Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction</li> </ul> <p><b><u>Reporting:</u></b></p> <ul> <li>Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards.</li> </ul> </div>

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