Position Title: Front End Team Member Reports To: Front End Lead Location: 1364 Main Street, Winnipeg, MB Compensation: Based on experience and internal pay structure; confirmed in the Letter of Offer

Shelly’s Indigenous Bistro is an Indigenous-owned and operated restaurant offering takeout, delivery, catering, and community-based food services. Our team is committed to providing quality food, respectful customer service, safe food handling, and a welcoming environment that reflects the values of Shelly’s Indigenous Bistro.

Position Summary

The Front End Team Member delivers professional and efficient front-of-house service for takeout, delivery, catering support, and customer pickup operations. This role ensures accurate order management, positive customer interaction, clean and organized front-of-house areas, and a consistent customer experience while reflecting the values and cultural respect of Shelly’s Indigenous Bistro.

Core Responsibilities

• Greet guests in a warm, professional, and culturally respectful manner
• Manage order flow, customer pickup, and customer inquiries
• Take orders accurately in person, by phone, or via app
• Communicate orders clearly to kitchen staff
• Prepare, verify, and hand off food and beverage orders promptly and accurately
• Package and distribute takeout and delivery orders
• Operate the POS system and process cash, debit, and credit transactions
• Assist with daily cash-out procedures as assigned
• Maintain clean and organized customer pickup and order hand-off areas
• Maintain cleanliness of the front counter, beverage stations, customer pickup areas, and guest-access areas
• Restock front-of-house supplies, including napkins, condiments, cutlery, and cups
• Address customer concerns professionally and escalate to the Front End Lead or General Manager when required
• Maintain confidentiality of business and customer information
• Follow all workplace, food safety, and service standards
• Support teamwork and assist other departments when operationally required

Qualifications & Experience

• Previous customer service or restaurant experience is an asset
• Experience handling cash and POS systems is an asset
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment
• Professional demeanor and positive attitude
• Reliable attendance and punctuality

Training & Certification Requirements

• Manitoba Food Handler Certification, or willingness to obtain it, is considered an asset
• WHMIS Certification is considered an asset but is not required
• Knowledge of Manitoba food safety regulations is an asset
• Serving It Safe certification is considered an asset
• On-the-job service and operational training will be provided

What We Offer

• Competitive wages based on experience
• On-the-job service training and opportunities to build customer service skills
• Supportive team environment
• Indigenous-owned and operated workplace
• Employee meal and discount programs, where applicable

Employment Requirements & Working Conditions

This position may be full-time or part-time based on operational needs. Work schedules may include early mornings, evenings, weekends, statutory holidays, and peak seasonal periods.

A three-month probationary period applies. Performance, reliability, customer service standards, and teamwork will be reviewed during this period.

Employment is conditional upon:

• Legal eligibility to work in Canada
• Satisfactory Criminal Record Check, if required
• Signing the Confidentiality Agreement
• Signing the Code of Conduct
• Compliance with the Respectful Workplace Policy
• Compliance with company policies and procedures

The role requires extended standing and walking, frequent customer interaction, light lifting up to 25 lbs, and the ability to work in a fast-paced, team-oriented service environment.

Indigenous Preference Statement

Shelly’s Indigenous Bistro is proud to be an Indigenous-owned and operated business. Preference may be given to qualified Indigenous applicants, including First Nations, Metis, and Inuit applicants, in accordance with our commitment to supporting Indigenous employment, training, and economic participation.

How to Apply

Interested applicants are encouraged to apply through Employment Hero for the best application experience and consideration. Please include a current resume, relevant experience, and any current certifications. Only candidates selected for an interview will be contacted.