Global L&D Facilitator – Consultant

Job Description:

  • Act as the master facilitator dedicated to the client account
  • Represent the client's brand, tone and standards in virtual and in-person settings
  • Deliver Train the Trainer upskilling globally
  • Conduct facilitator recertifications and coaching spot checks
  • Provide structured feedback to improve global delivery quality and consistency
  • Deliver hospitality, onboarding and other client-critical workshops across regions and cultures
  • Enhance and refresh facilitator guides, PowerPoints and supporting collateral
  • Collaborate with Infopro's digital content team on blended learning solutions
  • Build trusted relationships with client stakeholders as a consultant and partner
  • Adapt to shifting client priorities and scheduling at short notice

Requirements:

  • Strong facilitation experience in both in-person and virtual classroom settings
  • Willingness and ability to travel globally at least 70% of the time, including at short notice
  • Strong instructional design skills
  • Ability to enhance facilitator guides, PowerPoints and collateral
  • Consulting mindset and ability to partner with designers, digital content specialists and client stakeholders
  • Credibility and confidence to coach and recertify other facilitators
  • Comfort operating across a broad subject curriculum, including hospitality and onboarding
  • Prior aviation or luxury brand experience preferred
  • Relevant facilitation, coaching or train-the-trainer accreditation preferred

Benefits:

  • Remote - EMEA work arrangement
  • Global travel opportunities
  • Opportunity to work with a major aviation brand
  • Professional coaching and facilitator capability-building exposure
  • Blended learning and digital content collaboration experience
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