POSITION SUMMARY:

The Guest Experience Attendant position will rotate among the Chattanooga Zoo experiences including Zoo Choo Train, Giraffe Feedings, Petting Zoo, Carousel, Facility Rentals, Events, Birthday Parties and more. This position will provide excellent customer service to guests and visitors.

ESSENTIAL FUNCTIONS:

The following are NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only as a representative summary of the primary roles and responsibilities.

Zoo Crew Responsibilities

• Establish and maintain positive, cooperative, and effective working relationships with fellow staff members.
• Communicate with the guests in a courteous and respectful manner.
• Greet guests with a smile and proactively assist guests by answering questions and providing directions to various areas of the Zoo.
• Exhibit a guest centered attitude and a genuine interest in the guest experience.
• Help to keep the Zoo grounds clean and safe.

Department Roles & Responsibilities

• Perform cashier duties for guests purchasing Zoo experiences
• Assist guests with camel, alpaca and giraffe feeding experience
• Assist guests onto the train. Drive train along zoo path as directed
• Assist guests onto and off of the carousel
• Set-up and tear-down before and after rentals and events
• Provide assistance to rental participants
• Attend animal handling and safety training
• Maintain work areas; perform routine maintenance and housekeeping as needed

Other Duties

• Assist in the preparation and operation of special events after normal Zoo hours as needed
• Other duties as assigned

MINIMUM QUALIFICATIONS & EXPERIENCE:

• High School Diploma or equivalent preferred
• Experience in customer service and with cash handling preferred
• Any combination of equivalent education and experience to successfully perform the essential functions of the position will be considered

LICENSING & CERTIFICATIONS: None

PHYSICAL REQUIREMENTS: Medium: Exerting up to 50 pounds of force occasionally and/or up to 30 pounds of force frequently. This position requires standing, walking, climbing bending, stooping and lifting/holding a majority of the time

Physical Environment: This position requires constant movement across zoo grounds for the majority of the workday. This position is routinely exposed to external elements which include heat/cold, wet/humid, dry/arid and extreme weather conditions. Personal protective equipment is frequently required. Attendants will be exposed to various allergens possibly including but not limited to pollen, grass/hay, dust, hair, dander, and nuts.

SUPPLEMENTAL INFORMATION:

Chattanooga Zoo has adopted a smoke-free campus to serve as a leader in promoting a healthy workplace and environment.

Chattanooga Zoo is a member of the Tennessee Drug-Free Workplace program. This position requires pre-employment screenings which will include: a background check, drug screen & tuberculin skin test.

The Friends of the Zoo, Inc (Chattanooga Zoo) is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Zoo will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

We are committed to a welcoming environment where employees are encouraged to be their authentic selves. We value the diverse qualities, perspectives, and experiences of all individuals.