Guest Relation Officer

Job purpose: To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all the customers, with the key aim of retaining and attracting new customers Job responsibilities: - Greet and welcome customers confidently and professional manner - Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments. - Assisting the customers till a sales consultant becomes available. - Contacting the customers after two days of their visit to ensure maintaining high level of customer service. - Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis - Create the lead in Salesforce and transfer to the sales consultant - Ensure all leads are converted and report to the manager - Creating Leads from Telephone Inquiries and send it to the Sales Team. - To ensure all incoming calls get answered within three rings - To ensure all calls will be transferred to the right person within 45 seconds - Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required. - Be alerted to any untoward activities occurring in the showroom, etc. and report accordingly. - Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report – (Daily) - Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles & updating the ageing report – (weekly/biweekly.) - Support the Delivery in charge in conducting a physical stock check – (Weekly) - Support the Delivery in charge/Manager in maintaining & handling test drives. (Daily) - Support in keeping records of maintenance on the Fleet of Test drive vehicles. - Preparation in support of test drives to Sales Executive’s. - Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis. (Daily) - Assist in obtaining the required maintenance and support suppliers - Keep a stock inventory of supplies and report to line manager accordingly Educational Qualification - High school diploma or equivalent; a degree in hospitality, business, or related field is a plus. Work Experience - Minimum 1-3 year of work experience in the similar role - Proven experience in customer service, preferably in a showroom, retail, or hospitality setting. - Strong communication and interpersonal skills. - Excellent organizational skills and attention to detail. - Ability to work under pressure and handle multiple tasks. - A professional and friendly demeanor with a focus on customer satisfaction. - Proficiency in Microsoft Office and showroom management software (preferred).

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