Guest Service Ambassador - Mall of the Emirates

Job Requirements
Mandatory minimum of two years of verifiable experience in premium luxury retail, 5-star hospitality, or VIP guest relations within the UAE. Must possess flawless spoken English, with a massive hiring preference given to candidates completely fluent in Russian, Mandarin, or Arabic. Candidates must demonstrate immense physical stamina to remain standing and highly mobile across the mall for 9-12 hour shifts while maintaining a highly professional demeanor.
Responsibilities
Execute immediate problem resolution for high-net-worth VIP shoppers, actively managing the Hands-Free shopping logistics and valet parking escalations. Drive mall revenue indirectly by aggressively promoting and registering shoppers into the Majid Al Futtaim SHARE rewards program using digital tablet systems. Act as the primary communication bridge during emergencies, coordinating seamlessly with the CCTV control room and ground security teams to ensure public safety.
Benefits
Competitive monthly base salary (4,500 - 6,500 AED) supplemented by performance incentives tied directly to customer satisfaction scores and loyalty program sign-ups. Comprehensive provision of corporate MAF benefits, including premium family medical insurance, official corporate uniforms, and exclusive staff discounts across MAF brands. Strict adherence to a structured corporate development framework, providing 30 days of paid annual leave, yearly flight tickets, and strong internal promotion pathways within the Majid Al Futtaim group.
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