[Hiring] Video Verification Specialist @Best Service Team

Role Description

As a Video Verification Specialist, you will be responsible for conducting video verification procedures with clients, ensuring their identity and information are accurately verified while providing a smooth, professional, and secure customer experience.

  • Conduct video verification sessions to confirm customer identity, and ensure compliance with internal procedures and regulatory requirements.
  • Guide customers through the verification process using approved scripts and standard wording.
  • Review customer information and documentation to ensure accuracy and consistency during the verification process.
  • Identify discrepancies or suspicious activity and escalate cases in accordance with internal procedures.
  • Ensure all verification activities meet company quality, security, and compliance standards.
  • Communicate effectively with colleagues and stakeholders in English when required.
  • Maintain accurate records of verification outcomes and case notes in internal systems.
  • Continuously update product and process knowledge by following internal documentation and training materials.

Qualifications

  • At least 1 year of experience in Customer Support, or a similar customer-facing role.
  • Fluency in Russian (written and spoken).
  • Intermediate (B1) or higher level of English (written and spoken), with the ability to read internal documentation and communicate with colleagues.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and ability to follow established procedures.
  • Ability to make accurate decisions while working in a fast-paced environment.
  • Good multitasking, time management, and organizational skills.
  • Basic computer skills and confidence using multiple systems, chat, and email platforms simultaneously.

Requirements

  • Previous experience in video verification, KYC, fraud prevention, or payment verification (Nice to Have).
  • Experience in the iGaming, fintech, banking, or customer support industry (Nice to Have).
  • Experience working in a remote and international environment (Nice to Have).

Benefits

  • 🌍 Remote Work Flexibility – Enjoy working from home.
  • ⏰ Flexible Schedule – Tailor your work hours to fit your lifestyle, giving you the freedom to achieve a perfect work-life balance.
  • 🎯 Engaging and Innovative Products – Work on exciting projects that keep you motivated and inspired every day.
  • 💸 Performance-Based Rewards – Your hard work pays off with competitive salary and bonuses directly tied to your success.
  • 📚 Continuous Learning Opportunities – Grow your skills and knowledge with access to training, workshops, and development programs.
  • 🚀 Clear Path to Career Advancement – Unlock your potential with strong prospects for career growth and progression within the company.
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