ICQA Supervisor

Job SnapshotRole: ICQA Supervisor - Fulfillment OperationsLocation: Dubai, United Arab EmiratesIndustry: WarehousingFunction: Inventory ManagementExperience: Relevant industrial, manufacturing or warehouse experience preferredJob Type: Full-timeJob DetailsCountry: United Arab EmiratesCity: DubaiIndustry: WarehousingFunction: Inventory ManagementSalary: AED 7000-11000 per monthEstimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.Gender: AnyCandidate Nationality: AnyJob Type: Full-timeCompany: Q-Express Documents Transport - G25Job ID: A10488237Role ContextInventory Control and Quality Assurance supports the accuracy and reliability of fulfilment-center operations. The ICQA Supervisor will protect this standard by monitoring processes, investigating performance gaps and helping associates follow established operating procedures. Daily priorities may shift between safety briefings, production analysis, attendance management, associate coaching and incident documentation. The position also contributes to longer-term operational planning by sharing findings, recommendations and successful practices with management and other shifts.Key ResponsibilitiesSupervise Inbound or Outbound fulfilment-center accountability for safety, quality, productivity and associate experience.Establish clear departmental targets and communicate daily individual and team training requirements.Coach associates and provide ongoing performance support.Monitor attendance and respond appropriately to absence concerns.Track production metrics and investigate performance operational data to develop continuous improvement results, risks and recommendations to management.Conduct team safety briefings and reinforce safe working practices.Document incidents accurately and support corrective actions.Review timecards and help resolve attendance-record discrepancies.Share effective working practices across departments and shifts.Partner with HR, Facilities, Safety and IT to obtain project resources.Balance urgent operational demands with longer-term improvement plans.Ideal ProfileHigh school diploma or higher knowledge of Microsoft Excel.Relevant experience in a warehouse, industrial or manufacturing environment is preferred.Ability to supervise associates in a high-volume managing attendance, performance and training needs.Strong awareness of workplace safety and operational quality.Capacity to communicate expectations and recommendations clearly.Willingness to work across Inbound or Outbound functions as required.Skills SetInventory controlQuality assuranceFulfilment-center operationsInbound and Outbound processesMicrosoft ExcelProduction metric analysisAssociate supervisionPerformance coachingAttendance managementSafety briefingsIncident documentationTimecard reviewContinuous improvementCross‑functional coordinationWhy Join UsThis role provides direct responsibility for the accuracy, productivity and working culture of a major fulfilment operation. It offers practical experience in data-led decision-making, associate development and cross-functional project delivery within Amazon's logistics network. The position can also build a strong foundation for progression into broader fulfilment and operations management roles. Amazon promotes an inclusive workplace and supports eligible candidates who require reasonable accommodations during recruitment, onboarding or employment.About the CompanyAmazon is a global technology and e-commerce organization supported by an extensive fulfilment and delivery network. Its fulfilment centers combine people, processes and technology to prepare customer orders safely, accurately and efficiently. Q-Express Documents Transport - G25 is the employing entity listed for this Dubai vacancy.

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