Manager – Direct Banking Center – Mashreq Bank

<p>Explore this Manager – Direct Banking Center opportunity in Dubai, UAE with Mashreq Bank. This is a full-time role, and applications are now open. Below you will find the responsibilities, requirements and details you need before you apply today.</p> <h2>About the Manager – Direct Banking Center role</h2> <p>This is a client-focused role within Mashreq’s retail banking network in Dubai. You will combine strong service delivery with commercial awareness to grow relationships and support the bank’s customers. A proactive, target-driven approach will help you thrive in a fast-paced banking environment.</p> <ul> <li>Lead and manage the WFM, MIS, Sales Coordinator, and Runner teams to ensure smooth business operations.</li> <li>Oversee workforce planning, productivity tracking, and management reporting.</li> <li>Manage dialer operations, campaign setup, lead allocation, and database utilization to maximize business performance.</li> <li>Drive and deliver business and operational projects for the CCPL team.</li> <li>Manage vendor relationships, monitor service delivery, and ensure adherence to agreed SLAs.</li> <li>Ensure accurate and timely MIS, analytics, and performance dashboards for management review.</li> <li>Implement process improvements to enhance efficiency, productivity, and customer experience.</li> <li>Ensure compliance with internal policies, regulatory requirements, and operational controls.</li> <li>Collaborate with Business, Operations, Technology, HR, Finance, and other stakeholders to support business objectives.</li> </ul> <p>Lead, coach, and develop team members while fostering a high-performance culture.</p> <p>Mashreq is one of the UAE’s leading financial institutions, known for its focus on digital innovation and customer service. Joining this team gives you the opportunity to develop your skills while contributing to a well-established and forward-looking bank.</p> <h2>About Mashreq Bank in the UAE</h2> <p>Mashreq Bank is an established employer in the UAE, offering Manager – Direct Banking Center professionals the chance to build a rewarding career in Dubai. The organisation values skilled people and supports ongoing development across its teams.</p> <h2>How to apply</h2> <p>If this Manager – Direct Banking Center role in Dubai suits your experience, apply through the official Mashreq Bank listing. You can also browse more <a href="/job-category/accounting-finance/">accounting finance jobs</a> and roles across <a href="/job-region/dubai/">Dubai</a>. To apply directly, visit the <a href="https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6321" target="_blank" rel="nofollow noopener">employer application page</a>.</p>

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...