Managing Director, UAE
As a global leader in digital, compliance-led collections, InDebted partners with the world’s most innovative enterprises to modernise recovery, protect brand equity, and transform the customer experience. We are now bringing that model to the UAE through a new joint venture anchored by ADCB — and we are hiring a Managing Director to lead and scale our presence in one of our most important new markets.
This is a senior, high-impact leadership role responsible for owning the UAE P&L, driving enterprise growth across banks/telcos/utilities/BNPLs, and establishing InDebted as the region’s benchmark for compliant, digital-first collections.
About the Role
The Managing Director (UAE) is the senior-most leadership position for the market, accountable for commercial growth, operational performance, regulatory alignment, and long-term client relationships. You will lead the UAE go-to-market strategy, spearhead expansion beyond ADCB, and ensure we execute a relationship-driven enterprise entry model suited to the UAE market’s dynamics.You will build, lead, and manage a small but high-performing local team — including hiring and managing the Business Development Lead — while working closely with global product, compliance, operations, and executive leadership.
What You’ll Do
- Define and execute the UAE market strategy, calibrated for a traditional-industry client mix and longer enterprise procurement cycles.
- Own full P&L responsibility for the UAE market, including revenue, costs, and profitability targets.
- Accelerate growth through deep relationships across banks, telcos, utilities, BNPLs, and other regulated lenders.
- Serve as the senior enterprise face of InDebted in the region — building trust with C-level leaders, regulators, and strategic partners.
- Lead development of a high-quality commercial pipeline beyond ADCB through your existing network, targeted enterprise outreach, and relationship-based selling.
- Oversee the activation, onboarding, and performance of ADCB as the anchor client, ensuring strong delivery, compliance, and satisfaction.
- Hire, develop, and manage the local BD Lead and future UAE team members.
- Ensure regulatory alignment across data sovereignty, digital collections standards, and client-specific compliance requirements.
- Partner with global product and operations to ensure seamless service delivery and continuous improvement for UAE clients.
- Report market insights, commercial progress, pipeline health, forecast performance, and operational KPIs to global leadership and JV stakeholders.
What you\'ll Need
- 10+ years of leadership experience in collections, financial services, BNPL, telco credit, or enterprise B2B environments in the UAE.
- Demonstrated success in selling and delivering enterprise services to banks, telcos, or other regulated institutions. A strong, established network across senior credit, collections, risk, and operations leaders in the UAE — essential for accelerating early pipeline.
- Experience owning a P&L, managing teams, and operating in a fast-moving, high-accountability environment.
- Ability to navigate enterprise sales cycles, regulatory requirements, procurement processes, and multi-stakeholder negotiations.
- Deep understanding of UAE credit operations, collections practices, compliance requirements, and market norms.
- Entrepreneurial mindset; track record of building new markets or business units from the ground up.
- Strong leadership presence with the ability to influence executives internally and externally.
- Fluency in English; Arabic strongly preferred.
Why Join Us
- Lead the launch and growth of a global category leader in one of its highest-potential new markets.
- Build a team, shape the strategy, and directly influence the long-term success of the UAE JV.
- Work closely with global executives who have scaled InDebted across the US, UK, AU, NZ, and Canada.
- Competitive leadership compensation, performance incentives, and significant autonomy to execute the strategy.
- Opportunity to define the UAE’s digital collections landscape and set a new benchmark for compliant, customer-centric recovery.
