Operations and Customer Service Executive

**About the Role** We are seeking a dedicated and experienced **Senior Operations & Customer Service Executive** to join our dynamic logistics team in Dubai. This position combines operational excellence in land freight management with exceptional customer service delivery, specifically focusing on consolidation door-to-door services throughout the UAE. The successful candidate will play a crucial role in ensuring seamless freight operations while maintaining the highest standards of customer satisfaction in our fast-paced logistics environment. **Key Responsibilities** **Freight Operations Management** - Oversee and coordinate land freight operations from origin to destination - Manage consolidation shipments to optimize cargo efficiency and reduce costs - Monitor shipment tracking and ensure timely delivery of goods - Coordinate with warehouse teams for cargo handling and storage - Implement operational procedures to maintain service quality standards **Consolidation Services & Documentation** - Plan and execute consolidation strategies for multiple shipments - Prepare and process all required shipping documentation accurately - Ensure compliance with local and international transportation regulations - Maintain detailed records of all freight movements and customer transactions - Handle customs clearance documentation and coordinate with relevant authorities **Customer Service Excellence** - Respond to customer inquiries promptly and professionally across multiple channels - Provide real-time updates on shipment status and delivery schedules - Resolve customer concerns and operational issues efficiently - Build and maintain strong, long-term client relationships - Proactively communicate potential delays or service disruptions **Vendor & Supplier Coordination** - Manage relationships with transportation partners and subcontractors - Negotiate rates and service agreements with freight carriers - Monitor vendor performance and ensure service level compliance - Coordinate with local and regional transportation providers **Operational Efficiency & Continuous Improvement** - Identify opportunities for process optimization and cost reduction - Implement best practices to enhance operational workflow - Monitor key performance indicators and operational metrics - Contribute to the development of standard operating procedures **Requirements** **Education & Experience** - Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field - Minimum 2 years of hands-on experience in land freight operations within the UAE - Proven expertise in consolidation services and door-to-door delivery operations - Demonstrated experience in customer service within the logistics industry **Technical Skills** - Strong knowledge of UAE and international logistics regulations - Proficiency in logistics management software and tracking systems - Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint) - Familiarity with customs clearance procedures and documentation - Understanding of freight costing and pricing structures **Core Competencies** - Excellent organizational and multitasking abilities - Strong analytical and problem-solving skills - Outstanding verbal and written communication skills in English - Ability to work effectively under pressure and meet tight deadlines - Detail-oriented approach with high accuracy in documentation - Collaborative team player with independent work capabilities - Customer-focused mindset with conflict resolution skills **Benefits** - Competitive salary package commensurate with experience - Full-time permanent employment with job security - Opportunity to work with a leading logistics company in Dubai - Professional development and career advancement opportunities - Dynamic work environment in the growing UAE logistics sector This is an excellent opportunity for a logistics professional to advance their career while contributing to the success of our expanding operations in one of the region's most vibrant logistics hubs.

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