The Operations Lead will manage end-to-end daily execution for Amazon Now across either one large site or a group of smaller locations The role is responsible for ensuring store operations run safely efficiently and consistently while meeting customer experience productivity quality and cost expectations As part of a developing fast-delivery business model the Operations Lead will combine frontline people management with process improvement performance monitoring operational auditing and problem resolution The position will also act as a stand-in for the Area Manager when required making strong ownership and sound operational judgment essential Key ResponsibilitiesManage daily end-to-end Amazon Now operations across an assigned large site or group of smaller locations Supervise third-party store operations and ensure execution remains aligned with Amazon operating standards Monitor customer-facing metrics and take timely action when service performance falls below expectations Maintain cost targets while protecting operational quality safety and team morale Track under-the-roof and on-the-road productivity across assigned operations Monitor associate performance across productivity quality attendance safety and execution standards Provide regular coaching and constructive feedback to improve individual and team performance Apply attendance and workplace policies fairly and consistently Prepare training and development plans for associates based on operational and performance needs Support onboarding and capability development for new team members Identify recurring process weaknesses and implement practical improvements Monitor the effect of operational changes to ensure performance gains are sustained Conduct daily 4M audits covering Man Machine Method and Material factors Complete daily 5S audits to maintain organized clean safe and efficient operating areas Follow up on audit findings and ensure corrective actions are completed Promote a strong safety culture and address hazards or unsafe practices promptly Maintain team engagement and morale in a fast-paced operations environment Review daily metrics and prioritize operational actions according to customer and business impact Coordinate staffing and workload according to forecast demand and site requirements Escalate significant operational risks and service issues through the appropriate management channels Work with supporting teams to resolve problems affecting customer experience productivity or cost Maintain accurate records covering performance attendance audits and operational activities Support the introduction of new processes and operating models as Amazon Now expands Stand in for the Area Manager when required and maintain operational continuity Promote an ownership mindset and encourage associates to contribute to safer and more efficient ways of working Skills SetOperations-Plant ManagementAmazon Now operationsFast delivery operationsStore operationsThird-party operationsLogistics and Supply ChainTeam leadershipAssociate supervisionPerformance managementProductivity monitoringQuality managementSafety managementCost controlCustomer experienceWorkforce planningAttendance managementStaff coachingTraining and developmentOperational metricsUnder-the-roof productivityOn-the-road productivityProcess improvementContinuous improvement4M audits5S auditsOperational auditingSite managementProblem solvingShift operationsOperational reportingRisk escalationArea Manager supportTeam moralePerformance tracking The position is suitable for a hands-on operations leader who can manage frontline teams while maintaining strong control over customer metrics, safety, productivity, and process execution.High school diploma.Previous experience supervising operational teams is highly valuable.Experience within logistics, fulfillment, delivery, quick commerce, retail operations, or comparable environments is advantageous.Ability to manage daily site activities and maintain control across multiple operational priorities.Strong understanding of productivity, quality, safety, and customer performance metrics.Ability to coach and develop associates through clear feedback and structured improvement plans.Comfortable implementing performance management processes.Strong organizational and problem-solving capability.Ability to identify process issues and introduce sustainable operational improvements.Familiarity with 4M and 5S operational audit principles is beneficial.Ability to maintain high standards during periods of rapid growth and changing business requirements.Confident working independently and taking responsibility for operational decisions.Strong interpersonal skills when dealing with associates, managers, and partner teams.Fluent spoken, written, and reading ability in English is preferred.Ability to step into broader leadership responsibilities when the Area Manager is unavailable.Candidate must meet any nationality eligibility requirements applicable under UAE regulations for this position.