Operations Training Specialist, Claims
About the Company
Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and accessible for everyone by fixing a broken system to make it more personalized, affordable, and transparent.
Responsibilities
- Own the end-to-end new hire onboarding experience for assigned operations teams
- Design and facilitate ongoing refresher, upskilling, and process change training
- Build and maintain training materials including e-learning modules and facilitator guides
- Contribute to a repeatable Claims training library
- Manage operations-specific knowledge content within the knowledge management system
- Manage program logistics including LMS administration, scheduling, and Zoom coordination
- Evaluate training effectiveness through assessment data and QA results
- Use AI-assisted tools to develop content efficiently
Requirements
- 3+ years of experience in training, instructional design, or knowledge management
- Experience in a contact center, healthcare operations, or customer service environment
- Bachelor's degree or equivalent relevant experience
- Demonstrated end-to-end ownership of training programs
- Strong project and time management skills
- Proficiency in delivering training sessions virtually
- Familiarity with LMS or documentation tools
- Knowledge of instructional design principles and adult learning methodologies
- Comfort with AI-assisted content development tools
Preferred Qualifications
- Experience in healthcare claims processing or claims adjudication
- Experience designing training in a healthcare operations environment
- Familiarity with Adobe Captivate
- Experience with Sana, Document360, or similar platforms
Benefits
- Competitive salary and bonus opportunity
- Equity package
- 401(k) retirement plan with company match
- Paid vacation and company holidays
