Part-Time Travel Advisor
At Amex GBT, we believe that travel can inspire and effect positive change. Join a team where your contributions amplify our industry impact and where you can flourish within an inclusive and collaborative culture that values your insights.As a Travel Advisor, you'll become a vital part of our remote team, committed to delivering exceptional service to our corporate clients. We take pride in our supportive environment, technological advancements in travel, and opportunities for career growth”many of our leaders began their journey in this very role!Part-Time:24 Hours Per WeekYour RoleAssist corporate business customers in planning and booking their travel arrangements, accommodating both individuals and groups.Conduct thorough research and analysis of travel options, proactively identifying traveler needs to promote additional services.Manage domestic and international travel bookings, including air, rail, and accommodations, of varying complexities.Utilize Sabre Global Distribution Systems (GDS) efficiently.Ensure adherence to travel policies agreed upon by customers, service provider guidelines, and regulatory requirements.Employ positive telephone techniques to address special customer requests with care.Foster teamwork by mentoring colleagues and providing constructive feedback to enhance service quality.We look forward to sharing more detailed responsibilities and performance indicators during your interview process.What We SeekA passion for delivering excellence in client service, with an emphasis on anticipating needs.Expert knowledge of Sabre GDS.Strong professional communication skills, both written and verbal.Meticulous attention to detail.Integrity in handling personal traveler information.A sound understanding of the travel industry, with experience in business or leisure travel, or airline reservations preferred.The ability to resolve customer issues quickly, whether independently or in collaboration with suppliers.A spirit of teamwork and a willingness to receive feedback.Our Traveler Care team operates 24/7. While we have dedicated night shift colleagues, flexibility for afternoon (12-8 PM) and weekend shifts is essential.Salary and BenefitsThe base salary for this role in the United States ranges from $39,200.00 to $72,800.00, based on factors like role complexity and the candidate's experience. This position also offers eligibility for an annual discretionary bonus tied to individual and/or company performance.Our comprehensive benefits package begins on your first day and includes health and welfare insurance, retirement programs, parental leave, adoption assistance, and resources to support your wellbeing.Join us to discover travel benefits each week, access a vast array of over 20,000 training courses for professional growth, and engage in our commitment to inclusion through global INclusion Groups.We welcome applicants from diverse backgrounds and ensure equal consideration for employment. If you are passionate about our mission and believe you can contribute positively, we encourage you to apply, even if you don't meet every requirement.
