Parts Advisor
Functional roles and responsibilities
• To provide professional support to customers in accurately identifying their parts requirements and assisting them to make cost-benefit purchasing decisions in order to enhance retention and facilitate parts sales.
• Receive and greet customers, discuss and understand their parts requirements, guide them on the best options available, and assist them in taking well-informed purchasing decisions.
• Create additional sales opportunities by promoting sales of related parts to the customer.
• Identify the correct parts required from the parts catalogs by assessing the type of vehicle and its use.
• Prepare quotations for parts required by the customer. In case stock is unavailable at the branch, check availability in other branches/incoming shipments, or initiate procurement request.
• Establish healthy and profitable relationships by proactively communicating and following up with existing as well as prospective customers on parts requirements in order to convert pending quotations into confirmed sales.
• Issue parts for all confirmed sales orders and generate invoice on confirmation of payment.
• In case of unavailability of parts, register the lost sales in the system and depending upon the seriousness of the enquiry, raise requests to the purchase department for local purchase or VOR order.
• Promote sale of accessories with all customers to increase sales/profitability of the business.
• Ensure all necessary documentation to enable minimum errors and ensure that the parts are delivered to the customer on time.
Education/certification and continued education
• Diploma in automobile engineering or graduate, preferably in science.
Years of experience
• 1-3 years experience in automotive trade.
