Job Summary:We are looking for a proactive PoS Support Engineer to manage and support our in-house PoS (Point of Sale) production environment. The role involves handling day-to-day production issues, performing system maintenance, supporting deployment activities, andensuring the stability and performance of PoS systems across internal business units.Key Responsibilities: Monitor, troubleshoot, and resolve in-house PoS system production issues. Perform system diagnostics and apply necessary patches, fixes, or configurations. Work closely with internal IT teams and application teams to escalate and resolve complex issues. Ensure the health and stability of PoS hardware and software systems in the production environment. Support testing and deployment of new PoS system updates, patches, and enhancements. Analyze logs, identify recurring issues, and suggest corrective actions or process improvements. Maintain detailed documentation for issue resolutions, change management, and system configurations. Coordinate with internal departments to gather system feedback and implement improvements. Assist in rollout activities for new features, system migrations, or infrastructure upgrades. Perform regular system health checks, preventive maintenance, and capacity planning. Support integration of PoS systems with internal applications and backend services. Ensure compliance with internal IT policies, security standards, and operational guidelines.Technical Skills Required: Strong experience in Windows operating systems (both Server and Desktop environments). Solid understanding of PoS architecture, components, and in-house deployment practices. Hands-on experience with PoS hardware (terminals, printers, barcode scanners, payment devices). Basic SQL knowledge for querying databases and troubleshooting transactional issues. Experience with remote monitoring, system administration tools, and incident management systems. Understanding of basic networking (IP configuration, switches, VPN, firewalls related to PoS networks).Preferred Skills (Good to Have): Previous experience managing PoS production environments in retail or corporate settings. Familiarity with database administration, basic scripting (PowerShell, Batch scripting). Exposure to incident management and change control processes (ITIL practices preferred). Knowledge of integration between PoS systems and ERP/back-office applications.Soft Skills: Strong analytical, troubleshooting, and root cause analysis skills. Ability to document technical processes clearly and accurately. Good communication skills for effective coordination within internal teams. Self-motivated with a focus on continuous improvement. Ability to prioritize and handle multiple tasks under pressure