Project Manager- Ops & CX

The ideal candidate will support the Managing Director's Office in executing transformation, governance, and performance initiatives across Damac's customer and operational functions.ResponsibilitiesProject coordination and delivery tracking for MD Office customer and operational initiatives.Performance monitoring and KPI reporting across Collections, Handover, CRM, and Aftersales.Process improvement and documentation under a customer experience (CX) transformation lens.Governance, compliance, and standardization of customer operations processes.Cross-functional collaboration and stakeholder communication to ensure timely execution.Support execution of MD directives and transformation projects across customer and operations functions.Track departmental KPIs and operational metrics to provide clear visibility on performance.Prepare weekly and monthly dashboards summarizing project status, risks, and dependencies.Assist in process mapping and implementation of continuous improvement initiatives.Ensure timely follow-up with departments on actions, deliverables, and reporting requirements.Requirements: 58 years of experience in project management, operations, or customer management within large organizationsBachelor's degree in Business Administration, Engineering, or a related discipline.Experience with PowerBI, project management tools, and Microsoft Excel for reporting and tracking.Strong understanding of customer operations, handover, and service delivery processes.PMP or equivalent project management certification is advantageousAdaptable, proactive, and able to work under tight deadlines.Committed to maintaining governance and operational discipline.Excellent communication and stakeholder coordination ability.

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