Remote Care Coordinator

Responsibilities

  • Provide a top-notch client experience by answering a high volume of incoming calls regarding scheduling and services
  • Review and respond to a high volume of emails focused on medical records
  • Triage and route calls to virtual nurses or clinic team members
  • Assist with administrative tasks such as clinic reschedules
  • Document client interactions using Zendesk and Vetspire
  • Communicate with virtual nurses and clinic team members via Slack and Google platforms

Requirements

  • At least 1 year of experience in a high-volume call center environment within the health industry
  • Proven ability to manage and prioritize a significant volume of daily emails
  • Proficiency in call routing and effective communication
  • Experience with administrative tasks and appointment scheduling
  • Familiarity with CRM software like Zendesk and Vetspire
  • Proficiency with Slack and Google platforms
  • Ability to handle a fast-paced environment and meet performance goals
  • Comfortable being online and available for calls for 8-9 hours per shift
  • Experience answering 90+ calls per shift
  • Access to a quiet working space

Benefits

  • Medical, dental, and vision plan options
  • Mental health support programs
  • Paid time off (PTO)
  • Fully paid parental leave
  • Discounted Bond Vet services for pets
  • 401k match

About the Company

Bond Vet is on a mission to strengthen the human-animal bond through better pet care, offering primary and urgent care with a strong focus on in-house technology to improve the veterinary experience.

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