Remote Client Support Specialis

Role Description The Remote Client Support Specialist at Nike Stadium Milan is a part-time role focused on delivering high-quality support to clients and visitors through digital channels. In this role, the specialist responds to inquiries via email, chat, and phone, resolving issues related to events, products, and online experiences.

The position includes troubleshooting common customer concerns, guiding clients through digital platforms, and escalating complex issues to the appropriate internal teams. The specialist documents interactions, tracks recurring issues, and contributes feedback to improve client experience processes. This is a remote role, requiring consistent availability during scheduled shifts and effective collaboration with cross-functional teams in a virtual environment.

Qualifications

  • Strong interpersonal skills with the ability to build rapport, show empathy, and foster positive client relationships.
  • Excellent communication skills, including clear written and verbal communication in en_US and active listening.
  • Demonstrated focus on customer satisfaction, with a commitment to resolving issues promptly and professionally.
  • Experience in customer service and managing customer experience across digital channels such as chat, email, and social media.
  • Comfort with remote work tools, basic technical troubleshooting abilities, and strong organizational skills.
  • Ability to work independently, manage part-time schedules, and adapt to a fast-paced, global brand environment.
  • Prior experience in retail, hospitality, or support roles is beneficial; interest in sports, culture, or lifestyle brands is a plus.
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