[Remote] Salesforce Business Analyst

Note: The job is a remote job and is open to candidates in USA. Hilton is seeking a detail-oriented Salesforce Business Analyst to join its Development Analytics Technology team. The role serves as a liaison between business stakeholders and technical teams, supporting Salesforce operations, gathering requirements, maintaining data integrity, troubleshooting issues, and coordinating technology projects and process improvements.


Responsibilities

  • Collaborate with business stakeholders and technical teams to gather requirements, document business processes, support project delivery, and test new system functionality and enhancements
  • Support Salesforce and Developmental Operational processes by troubleshooting customer support issues, managing user requests, processing specialty development deals, maintaining data quality, and implementing process improvements
  • Monitor and audit system data, investigate recurring issues, connect teams to coordinate resolutions, and identify efficiency opportunities and overall user experience improvements
  • Build strong partnerships across business, technology, and operations teams to facilitate project delivery, enhance system functionality, support users, and ensure accurate and reliable business data
  • Effectively balance multiple projects and priorities, proactively identify opportunities to support development goals, and serve as a trusted and communicative partner to both business and technical stakeholders
  • Prepare and act as point of contact on small to medium level enhancement request projects and assist with larger projects
  • Conduct routine database audits and quality reviews to identify discrepancies, duplicate data, missing information, and process gaps
  • Coordinate and process specialty development deal records to appropriate stakeholders

Skills

  • - Strong analytical and problem-solving skills with the ability to translate business needs into system requests
  • - Advanced proficiency in Salesforce, including reporting, dashboards, and data management
  • - Excellent attention to detail with a strong commitment to data accuracy and quality
  • - Ability to manage multiple projects, priorities, and deadlines simultaneously
  • - Strong communication and interpersonal skills with the ability to collaborate effectively across business and technical teams
  • - Experience identifying process gaps and implementing improvements to enhance efficiency and user experience
  • - 4+ years of advanced experience in business analysis, database management, business process support, or related roles
  • - 3+ years of advanced hands-on experience with Salesforce, including reporting, dashboards, and data management
  • - Experience managing multiple projects, priorities, and deadlines simultaneously while maintaining strong attention to detail and commitment to data accuracy
  • - 2+ years of work experience in analytics, consulting, hospitality, real estate development, or related fields is preferred
  • - Salesforce Certified Platform Foundations or Salesforce Business Analyst Certification is preferred

Benefits

  • US based remote role with a preference for a candidate in EST or CST

Company Overview

  • Hilton is a hospitality company, owns luxury and full-service hotels and resorts, and focused-service hotels. It was founded in 1919, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is

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