Note: The job is a remote job and is open to candidates in USA. Freshworks is a company that builds uncomplicated service software aimed at delivering exceptional employee and customer experiences. As a SI Partner Manager, you will own the full lifecycle of the Systems Integrator business in North America, focusing on recruiting, enabling, and managing relationships with SI partners to drive revenue and growth.

Responsibilities

• Identify, target, and sign SI partners (e.g., Capgemini, CGI, Unisys) aligned to Freshworks’ ITSM and CX growth priorities
• Build and maintain a pipeline of prospective SI partners, drawing on market mapping, ex-ServiceNow and ex-incumbent networks, and competitive intelligence
• Lead the end-to-end partner recruitment process — from initial outreach and business case development through to contract execution and onboarding
• Design and execute structured onboarding programs that bring new SIs to first-deal-ready status quickly: product knowledge, commercial terms, deal registration, pre-sales support model
• Build and maintain SI partner capability across sales, pre-sales, and delivery —ensuring partners can self-sufficiently position, scope, and close Freshworks-based solutions
• Develop joint go-to-market plans with each SI partner, including target verticals, solution plays, and co-sell motions with Freshworks field teams
• Drive participation in Freshworks enablement programmes, including accreditation, demo certification, and deal support resources
• Act as the primary relationship owner into SI practice leads and partner alliances teams, building multi-threaded engagement across sales, delivery, and leadership
• Own and actively manage a partner-sourced and partner-influenced pipeline, working with CAMs and field AEs to progress and close SI-originated opportunities
• Set and hold partners to joint pipeline targets and revenue commitments through structured QBR and business planning rhythms
• Co-sell alongside SI partners on key opportunities, providing commercial, technical, and executive support as required
• Track and report on SI pipeline health, deal velocity, and revenue contribution through Salesforce, ensuring accurate and up-to-date forecasting
• Contribute to the North America SI partner strategy, including partner selection criteria, tiering, and investment allocation
• Identify SI partners with existing ServiceNow or legacy ITSM practices as priority displacement targets and develop engagement plans accordingly
• Work cross-functionally with marketing, product, and pre-sales to develop SI-specific content, solution briefs, and campaign assets
• Feed market and competitive intelligence back into channel leadership, including partner sentiment, competitor partner programmes, and whitespace opportunity

Skills

• 7+ years' experience in channel, alliances, or partner management within a SaaS or enterprise software environment
• Demonstrable track record of recruiting and activating SI partners, not just managing existing relationships
• Strong understanding of how mid-tier SIs operate: practice structures, P&L dynamics, delivery models, and how they make partner investment decisions
• Experience working in or adjacent to ITSM, EX, or CX categories — familiarity with the ServiceNow ecosystem is a strong advantage
• Commercially rigorous: comfortable building joint business plans, setting pipeline targets, and holding partners accountable to commitments
• Ability to build and maintain senior relationships within SI organisations — practice leads, alliance directors, and C-level stakeholders
• Strong pipeline management discipline — fluent in Salesforce or equivalent CRM for partner opportunity tracking and forecasting
• Effective at working cross-functionally: comfortable aligning field sales, pre-sales, and marketing behind partner-led motions
• Prior experience at a vendor in a channel or alliance role targeting ServiceNow displacement or competing against legacy ITSM platforms
• Existing network within North America SI community (Capgemini, CGI, Unisys, Computacenter, or equivalent)
• Experience building net-new SI practices around a vendor platform from early stage
• Familiarity with co-sell and marketplace dynamics as a complement to SI-led GTM
• Background in solution or pre-sales that gives you credibility in technical and delivery conversations with SI partners

Benefits

• Sales commissions
• Multiple options for dental, medical, vision, disability, and life insurance
• Equity + ESPP
• Flexible PTO
• Flexible spending
• Commuter benefits
• Wellness benefits
• Adoption and parental leave benefits

Company Overview

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