Retention Executive

Job SnapshotRole: Retention Executive - Aftersales MarketingLocation: Dubai, UAEIndustry: AutomotiveFunction: MarketingExperience: 2 yearsJob Type: Full-time PositionRetention Executive - Aftersales Marketing role in Dubai, UAE within the Automotive industry is a growth-focused opportunity designed to enhance customer retention strategies and aftersales experience. This hiring role centers on developing retention products, analyzing market insights, and improving customer engagement across multiple automotive brands.Job DetailsCountry: UAECity: DubaiIndustry: AutomotiveFunction: MarketingSalary: 8,000-12,000Gender: AnyCandidate Nationality: AnyJob Type: Full-timeContextThis role contributes to strengthening customer loyalty and aftersales performance by supporting the development and execution of retention products. It ensures operational alignment, data-driven decision making, and consistent customer experience improvement across automotive service ResponsibilitiesPublish performance dashboards tracking retention products across brands and branches.Conduct market research and gather customer insights to support product development.Develop and implement marketing plans for retention products in coordination with marketing teams.Perform site visits to identify improvement opportunities in customer retention processes.Prepare feasibility studies for new retention initiatives and service offerings.Present proposals and roadmaps to stakeholders with clear implementation operational, financial, and training processes for product rollout.Support management of common retention products across multiple brands.Collaborate with cross-functional teams to improve customer experience and retention outcomes.Ideal ProfileBachelor's degree in Marketing, Business Management, or a related field.Minimum 2 years of experience in marketing, product management, or customer retention roles.Strong analytical thinking with ability to interpret data and generate insights.Effective communication and interpersonal skills for stakeholder engagement.Ability to manage multiple projects in a dynamic environment.Proactive mindset with focus on continuous improvement.Skills SetData analysis and dashboard reporting.Customer retention strategies and lifecycle management.Market research and feasibility analysis.Process design and operational planning.Microsoft Office including Excel and PowerPoint.Stakeholder communication and presentation skills.Why Join UsOpportunity to work with leading automotive brands in a dynamic aftersales environment.Exposure to customer experience transformation and retention strategy development.Career growth within a large and diversified automotive and performance-driven team culture.Involvement in innovative customer engagement and loyalty the CompanyAl Futtaim Automotive is a major division of Al Futtaim Group, representing globally recognized automotive brands across the Middle East and beyond. With a strong focus on innovation, customer satisfaction, and mobility solutions, the company continues to deliver high-quality products and services across its extensive network.

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