Role in General Recreation

Job Description Our function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand throughout the Guest journey to deliver a flawless service experience, supervise and conduct children’s activities indoor and outdoor year‑round, and ensure that all kids club associates, areas and activities adhere to the highest EHG standards. We aim to make each guest a happy fan of our hotels by delighting them from welcome until farewell. Responsibilities - Ensure all operational tasks are conducted in line with the service standards and procedures. - Go the extra (s)mile where possible. - Prevent complaints and ensure adequate service recovery where needed. - Pro‑actively communicate with fellow Ambassadors, always keeping the guest’s interests at heart. Qualifications - Genuine service personality, with high EQ. - Minimum of one year experience in a similar position in a 5‑star hospitality company. - Strong command of written and spoken English; additional language is an asset. - Minimum of a high school diploma required; college degree in Hotel Management or a related field preferred. Competencies - Put Customer First - Drive for Results - Learning - Resilience - Adaptability Company Values Customer Focus – Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences. Ownership Mindset – No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete. Fast‑Paced – Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers. Talent and Tenacity – Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity. Adaptability – We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

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