SCM Customer Experience Partner - Maersk

SCM Customer Experience Partner - Maersk, Dubai
Location: Dubai
At Maersk, we are pioneers in logistics, expanding our capabilities to become a truly end‑to‑end logistics service provider. We deliver intelligent solutions for customers worldwide and emphasize innovation, customer‑centricity, and operational excellence.
Our diverse, passionate team is empowered to grow with supportive leadership. Each day, we focus on our customers' needs-delivering simple, customer‑friendly logistics solutions.
An exciting career opportunity in an international, fast‑paced environment where you will create valuable relationships with existing and new customers, and work alongside highly professional teams. Your work will be valued, recognised, and well‑rewarded.
Key responsibilities

Manage end‑to‑end supply chain operations from purchase order, documentation, cargo at origin, in transit, to arrival at destination, ensuring compliance with company procedures and agreements.
Own customer issues, facilitate timely and effective resolution by engaging relevant internal stakeholders.
Handle documentation, system updates, and operational finance promptly.
Build customer relationships, understand customer business needs and drivers to provide better service and identify new business opportunities.
Document Standard Operating Procedures for new processes and agreements.
Educate multiple stakeholders on SOP compliance and monitor overall adherence.
Manage data and reports accurately and timely.
Ensure KPIs are achieved and maintain/improve customer satisfaction.
Support the digitisation agenda by encouraging customer uptake of new e‑features.
Drive continuous improvement initiatives to satisfy customers and improve operations.
Handle assigned work efficiently with high operational efficiency.
Provide effective solutions for cargo movement and logistics decision‑making with industry expertise.
Act as the primary contact for all operational queries, issues, and exception handling.

We are looking for

Strong logistics operational background with a commercial mindset.
Minimum 3-5 years of experience in logistics supply chain, cargo management, cargo planning, or logistics operation.
End‑to‑end knowledge of logistics/supply chain operational flows.
Positive attitude and proactive collaboration.
Good communication skills, both vertically and horizontally with internal and external stakeholders.
Ability to work independently.
Knowledge of logistics systems/process flows (e.g., MODS, SAP, operational systems) preferred.
Degree in a relevant field (not a must).

About us
A.P. Moller - Maersk is an integrated container logistics company that connects and simplifies its customers' supply chains. With operations in 130 countries and a workforce of roughly 70,000 people, Maersk offers a simple end‑to‑end product and digital service suite, ensuring seamless customer engagement and a superior delivery network that enables global trade.
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