Senior Customer Support Virtual Assistant – Remote, Multilingual, Shopify & E‑commerce Specialist
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- About Talentedge
Talentedge is a global leader in e‑commerce solutions, empowering brands to scale their online presence with cutting‑edge technology, data‑driven insights, and a customer‑centric approach. Our mission is to transform the way businesses connect with their audiences by delivering seamless, personalized shopping experiences across every touchpoint. With a vibrant, collaborative culture and a commitment to continuous learning, Talentedge offers an environment where innovation thrives and careers flourish.
Why Join Talentedge?
As a remote‑first organization, Talentedge gives you the freedom to work from anywhere while staying connected to a high‑performing team that values autonomy, creativity, and impact. We celebrate diversity, encourage cross‑functional collaboration, and invest heavily in professional development. If you’re passionate about customer service, e‑commerce, and technology, this is the place to grow your expertise and make a real difference in the lives of millions of shoppers worldwide.
Job Overview
We are seeking a dedicated and highly skilled
Customer Support Virtual Assistant
to join our dynamic support team. In this role, you will be the frontline champion for our customers, ensuring every interaction is handled with professionalism, empathy, and efficiency. You will manage a wide array of responsibilities, from order processing and live chat support to dispute resolution, social media outreach, and creative content creation. Your advanced proficiency in English, Shopify, and a suite of digital tools will be essential to driving customer satisfaction and revenue growth.
Key Responsibilities
- Provide exceptional customer support via live chat, email, and phone, ensuring a 95%+ satisfaction rating.
- Process orders, generate shipping labels (DHL, UPS), and coordinate logistics to guarantee on‑time delivery.
- Handle returns, refunds, and dispute resolution on platforms such as PayPal and Stripe.
- Conduct follow‑up and sales calls to upsell products, nurture leads, and close deals.
- Manage and update product listings on Shopify, including pricing, inventory, and SEO optimization.
- Create compelling copy for product descriptions, email campaigns, and social media posts.
- Design mock‑ups and renders using Photoshop and Illustrator to support marketing initiatives.
- Collaborate with the marketing team to manage social media accounts, engage influencers, and execute outreach campaigns.
- Utilize AI tools (e.g., ChatGPT, Midjourney) to generate content, automate responses, and enhance customer interactions.
- Maintain accurate records in Microsoft Word and Excel, generating reports on key metrics such as CSAT, NPS, and sales performance.
- Stay updated on industry trends, shipping regulations, and platform updates to provide informed support.
- Participate in weekly team meetings, share best practices, and contribute to continuous improvement initiatives.
Essential Qualifications
English Proficiency:
Advanced level (C1–C2), with excellent written and verbal communication skills.
Shopify Expertise:
Advanced proficiency in managing and operating Shopify stores, including theme customization, app integrations, and data analytics.
Shipping Label Applications:
Hands‑on experience with DHL and UPS shipping label generation and tracking.
Sales & Negotiation:
Proven track record of closing sales, upselling, and negotiating with customers to achieve revenue targets.
Graphic Design:
Advanced Photoshop skills and basic Illustrator proficiency for creating marketing assets.
Office Suite:
Advanced Microsoft Word and Excel skills for documentation, reporting, and data analysis.
Communication Tools:
Proficiency with Slack, Gorgias, and other collaboration platforms.
Social Media Management:
Ability to manage and grow social media accounts, engage with audiences, and coordinate influencer partnerships.
Customer Support Experience:
Minimum of 3 years in a customer support role, preferably in e‑commerce.
Dispute Resolution:
Experience resolving disputes on PayPal, Stripe, and other payment platforms.
Geographical Knowledge:
Strong understanding of worldwide addresses, shipping zones, and customs regulations.
Copywriting:
Ability to craft persuasive, brand‑aligned copy for various channels.
Live Chat Support:
Experience providing real‑time assistance via live chat.
Internet & Power Stability:
Reliable high‑sp
