Senior Enrollment/Billing Representative
Job Description:
- Provide billing and collections support to new and existing accounts
- Manage a book of TPA business and assigned portfolio of complex client accounts
- Reconcile group accounts and accounts receivable
- Create special charge invoices and bills
- Research payment, census, billing, eligibility, rate variance, and delinquency issues
- Request refunds and monitor delinquency reports
- Process group renewals, new business, terms, and revisions
- Work with TPAs, brokers, clients, banks, vendors, partners, and matrix organizations to resolve issues and disputes
- Facilitate internal and external conference calls or meetings
- Analyze client data and prepare monthly and ad hoc reports
- Conduct peer audits to ensure quality and mitigate financial risk
- Track and monitor customer financial performance
- Identify and implement process improvements
- Provide internal and external customer service
- Process, review, and understand multiple system inputs
- Support cash-team activities, including cash and census application, mailings, filing, electronic invoicing, and general administration
- Apply financial payments to accounting systems
- Meet or exceed daily, quality, and individual development goals
- Provide special project support as needed
Requirements:
- High School Diploma or equivalent experience is required; Bachelor’s degree preferred
- 3+ years work experience in billing, accounting, or collections role
- Proficient in 10 keys
- Strong knowledge of Excel
- Genasys, SAP, PCRS system knowledge preferred, or quick learner of new applications and systems
- Analytical, attention-to-detail, and quality-oriented
- Knowledge of Microsoft applications
- Solid problem-solving skills
- Ability to manage time and prioritize appropriately
- Responsiveness and sense of urgency when dealing with internal and external clients
- Ability to multitask and shift priorities
- Ability to work independently and proactively
- Strong verbal/written communication and organizational skills
- Leadership and motivational skills in a fast-paced environment
- Strong interpersonal skills
- For home working, cable broadband or fiber optic internet service with at least 10 Mbps download/5 Mbps upload
Benefits:
- Annual bonus plan eligibility
- Medical, vision, and dental benefits starting on day one
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
