Senior Global Clinical Operations Manager
Responsibilities
- Manage a defined portion of Carrot's provider network, building and maintaining strong relationships across assigned clinics and geographies
- Participate in provider contract negotiations and rate discussions
- Support provider escalations and complex issue resolution
- Proactively identify and escalate partnership-related risks and dependencies
- Define, track, and analyze partnership and network KPIs including provider utilization and performance
- Synthesize data and market trends into recommendations for leadership
- Identify opportunities to improve clinic workflows and the end-to-end member experience
- Partner cross-functionally to improve scalable partnership management and contracting processes
- Maintain accuracy and integrity of partnership data across core systems
Requirements
- Bachelor's degree or equivalent practical experience
- 2–4 years of experience in partnerships, account management, or a related role
- Understanding of fertility clinic practices, patient journeys, and office operations
- Strong knowledge of medical billing and coding, particularly within fertility care
- Experience in contract and rate negotiations
- Strong written and verbal communication skills
- Experience using CRM or tracking tools such as Salesforce or Airtable
- Ability to work effectively in a remote environment
Preferred Qualifications
- Prior experience working in the fertility industry or a healthcare provider setting
- Proficiency in Google Sheets, Google Docs, Zoom, and Jira
- Experience working in a startup or high-growth environment
About the Company
Carrot is the leading global fertility and family care platform, built on intelligent care orchestration to provide clinical guidance at the right moment. The company supports millions of members across 195 countries through comprehensive clinical programs.
