ServiceNow Developer/Administrator

Responsibilities

  • Design, develop, configure, and maintain ServiceNow applications and platform capabilities across ITSM and ITOM
  • Build and enhance ITSM processes including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management
  • Implement and support ITOM functionalities such as Discovery, Service Mapping, Event Management, Orchestration, and CMDB
  • Write and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Data Policies, and Scheduled Jobs
  • Develop reusable server-side and client-side components using JavaScript, Glide API, GlideAjax, and asynchronous client-server communication
  • Create and optimize workflows using Flow Designer and Workflow Editor
  • Design custom applications, modules, forms, tables, and integrations based on business requirements
  • Build and manage integrations using REST APIs, SOAP APIs, Scripted REST APIs, IntegrationHub, MID Server, and web services
  • Perform advanced scripting for data transformation and import sets
  • Ensure adherence to ServiceNow development standards and secure coding practices
  • Troubleshoot issues related to custom scripts, workflows, integrations, and platform performance
  • Support platform upgrades, instance maintenance, patching, cloning, and release activities
  • Maintain CMDB data quality through automation
  • Collaborate with architects and stakeholders to convert functional requirements into technical designs
  • Document technical designs and deployment procedures
  • Mentor junior developers on coding standards and debugging techniques

Requirements

  • Proficiency in ServiceNow scripting (JavaScript)
  • Experience with Glide API and GlideAjax
  • Knowledge of ITSM and ITOM modules
  • Experience with REST/SOAP APIs and IntegrationHub
  • Advanced English proficiency
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