Sr. Relationship Officer

Job Purpose: A member of the Client Support Function responsible for independently providing operational support across client query resolution, transaction support, onboarding assistance, and KYC documentation fulfilment, ensuring accuracy, compliance, and service excellence. Key Accountabilities: Handle client and internal queries across trade and non-trade products Initiate customer contact for new client onboarding based on details received from Relationship Managers, KYC & related activities, remediation, and document collection. Obtain, review, and validate all required customer documentation for account opening, KYCs including changes in shareholding, signatories, mandates, and related customer details. Escalate unresolved or complex queries to the Manager in line with procedures Coordinate with Operations, Compliance, and IT Maintain high compliance standards in new account onboarding, KYC & query resolution Ensure accurate record-keeping of queries, resolutions, and follow-ups and systems updates for new customer onboarding & KYC reviews. Identify recurring manual interventions, system gaps, and error trends and proactively suggest improvements (processes, systems) to the Manager. Support UAT activities Guide junior staff Education level: Bachelor’s Degree related to a business field such as Accounting, Commerce and Economics. Experience & Skills: Minimum 5–7 years of banking experience in customer service, operations, or KYC support Good knowledge of banking products and AML/KYC and documentation requirements Proficient in Microsoft Office and banking applications Customer-focused mindset with effective communication skills

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