Systems Migration & Support Specialist

About the Company

Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners across multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Responsibilities

  • Respond to support tickets and resolve system issues in a timely manner
  • Assist with property management system migration during property onboarding
  • Distribute and support the ongoing use of property management systems
  • Collaborate with team members to improve processes and optimize system functionality
  • Maintain system documentation and training materials
  • Deliver systems training
  • Identify and escalate system issues to the appropriate team members
  • Provide excellent customer service to internal and external stakeholders

Requirements

  • Bachelor's degree in Business Administration, Information Systems or related field
  • Proficiency in Microsoft Office applications
  • Excellent problem-solving and communication skills
  • Strong attention to detail and organizational skills
  • Ability to work well in a team-oriented environment
  • Process optimization focus

Preferred Qualifications

  • Familiarity with property management systems such as RealPage, Entrata and/or Yardi
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