Team Lead – Rider Quality Support

<p>Are you looking for a Team Lead job in Dubai, UAE? Talabat is hiring, and this could be your next step. Moreover, the role suits candidates who want to grow in Dubai. Read on to learn about the position and how to apply.</p> <h2>About the Team Lead role</h2> <p>This logistics role keeps the supply chain moving on time. As a Team Lead in Dubai, you will work with the Talabat team and help the company grow in the UAE. Therefore strong communication and reliability matter.</p> <p>The Team Lead, Rider Quality is responsible for maintaining and elevating rider quality standards across the UAE through field audits, performance insights, coaching, and continuous improvement initiatives. This role plays a key part in ensuring riders consistently meet talabat’s standards for safety, professionalism, compliance, and customer experience while leveraging data, technology, and AI-powered tools to drive operational excellence.</p> <p><strong>Responsibilities</strong>:</p> <ul> <li>Lead and manage Rider Quality Support staff to uphold rider quality standards across the UAE.</li> <li>Conduct field audits to assess rider appearance, behavior, safety, hygiene, and equipment compliance.</li> <li>Investigate quality-related issues, identify root causes, and partner with Operations teams to implement corrective actions.</li> <li>Monitor, analyze, and report on rider quality KPIs, trends, and recurring defects to drive continuous improvement.</li> <li>Maintain audit records, evidence logs, and ensure timely resolution of quality cases within agreed SLAs.</li> <li>Collaborate with Training, Engagement, and Operations teams to deliver targeted coaching and quality improvement initiatives.</li> <li>Oversee Rider Quality Support staff’s assets, including uniforms, rider gear, and bike compliance standards.</li> <li>Develop dashboards, reports, and actionable insights to support data-driven decision-making.</li> <li>Utilize AI and automation tools to enhance reporting, communications, quality monitoring, and process efficiency.</li> <li>Champion initiatives that improve rider experience, customer satisfaction, and overall operational performance.</li> </ul> <h3>Qualifications</h3> <ul> <li>Experience in logistics, quality assurance, rider operations, or field operations.</li> <li>Strong analytical and problem-solving skills with the ability to translate data into actionable insights.</li> <li>Experience conducting audits, investigations, and performance improvement initiatives.</li> <li>Proficiency in Looker, Google Sheets/Excel, and reporting tools.</li> <li>Familiarity with AI-powered productivity tools and automation platforms is highly desirable.</li> <li>Strong communication, stakeholder management and coaching skills.</li> <li>Ability to thrive in a fast-paced environment and manage multiple priorities effectively.</li> <li>English is required; Arabic, Urdu, or Hindi is an advantage.</li> </ul> <h2>About Talabat in the UAE</h2> <p>Talabat is a leading food and grocery delivery platform in the UAE and part of Delivery Hero. The company connects customers with thousands of restaurants and shops across the Emirates. Additionally, it offers a fast-paced, tech-driven workplace with strong career growth.</p> <h2>How to apply</h2> <p>You can apply for this Team Lead position in Dubai on the official Talabat careers page: <a href="https://jobs.smartrecruiters.com/DeliveryHero/744000131075884" rel="nofollow">Talabat careers page</a>. Also browse more <a href="/job-category/logistics-supply-chain/">logistics supply chain jobs</a> or roles in <a href="/job-region/dubai/">Dubai</a>.</p>

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...