Ticketing Officer - Doha, Qatar

Ticketing Officer - Doha, Qatar Position Overview Ticketing Officer role in Doha, Qatar with Qatar Airways supports reservations and ticketing operations by supervising ticketing staff, ensuring high customer satisfaction, and driving revenue performance across Doha Sales. Job Details Country: Qatar City: Doha Industry: Airlines/Aviation Function: Reservations-Ticketing Salary: 9000-13000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Job Type: Full-time Key Responsibilities * Supervise and support ticketing staff to deliver efficient reservations and ticketing services * Handle customer requests including fare quotations while minimizing complaints * Advise and support travel agents with seat confirmations, VIP bookings, and ticketing queries * Resolve complex reservations and ticketing issues for staff and customers * Keep the team updated on industry changes and Qatar Airways products and services * Investigate complaints, identify root causes, and implement corrective actions * Manage cases involving mishandled passengers, absent records, and denied boarding * Monitor booking patterns and analyze performance to optimize revenue * Assess staff performance regularly and provide feedback and coaching * Deliver on-the-job training for new joiners to ensure operational efficiency * Ensure adherence to management policies, sales mix targets, and revenue objectives * Perform additional duties as directed by department leadership Ideal Profile * High school diploma with at least 4 years of relevant experience, or bachelor's degree with at least 3 years of relevant experience * Recognized IATA or Airline Advanced Passenger Tariff and Pricing certification * Strong knowledge of special rates, promotions, and fare structures * Experience with airline reservation and ticketing systems such as Amadeus * Proven ability to manage sales with a focus on revenue optimization * Solid understanding of world geography * Strong communication, leadership, and problem-solving skills Why Join Us * Supervisory role within a high-volume airline sales environment * Opportunity to influence customer experience and revenue outcomes * Career development within a leading global aviation group * Structured training and professional growth * Multicultural and collaborative workplace based in Doha About the Company Qatar Airways Group is a leading global aviation organization headquartered in Doha, Qatar, operating across airlines and multiple supporting businesses. Known for rapid growth, service excellence, and innovation, the group offers professionals the opportunity to build rewarding careers within a dynamic international aviation environment.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...